Privacy Policy
PRIVACY NOTICE
This privacy notice describes how Creative Events & Rentals collects and uses information through creativeevents1.com and related phone and text inquiries.
This notice covers information collected through our website and the contact methods described below. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We collect information you provide when you request a quote, submit a form, email us, call us, or send us a text message. This may include your name, contact details, event information, and the content of your inquiry. We also collect website and inquiry-attribution information as described below. We will not sell or rent this information to anyone.
We use this information to respond to inquiries, prepare quotes, provide requested services, improve our service, and understand which marketing sources bring inquiries to our business. We share relevant information with service providers that support these activities, including website hosting, email delivery, analytics, and call and form tracking. Our call and form tracking provider is WhatConverts. These providers process information to support the services we use.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Website, Form, and Marketing Attribution
We use Google Analytics and, when WhatConverts tracking is active on this website, use lead-tracking tools to connect inquiries with the website visits and marketing sources that led to them. These tools may use cookies and similar browser storage and collect information such as pages visited, referring websites, campaign details, device and browser information, IP addresses, and visit times. A tracking phone number may be displayed in place of our local business number so that a call can be associated with its marketing source.
When you submit a tracked form, the information you enter may be stored with the page, source, campaign, and time of your inquiry. Please do not include payment-card details, Social Security numbers, or other sensitive information in a general inquiry form. You can manage or delete cookies through your browser settings; limiting cookies may affect website features and our ability to associate an inquiry with a visit.
Phone Calls and Text Messages
Calls to our tracking numbers are recorded and transcribed for quality assurance and inquiry review. Automated analysis may create summaries and other insights from those transcripts. A recording announcement plays before the call connects. If you do not wish to be recorded, please end the call and use our website contact form or email instead.
Call records may include the caller and tracking numbers, date, time, duration, recording, transcript, and marketing source. Texts sent to a tracking number may be stored with the sender’s number, message content, and time. For details about our tracking provider’s handling of information, see the WhatConverts privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Access to inquiry information is provided to authorized staff and service providers involved in responding to inquiries, providing services, or supporting the systems described in this notice. The computers/servers in which we store personally identifiable information are kept in a secure environment.